Privacy Policy | Mobile Unit

Optional repair assistant

When you send a question to the assistant, it is shared with OpenAI alongside approved public information to select a relevant answer. Do not include personal or sensitive details. We do not send account data or save questions or answers. We retain only technical request identifiers and usage/cost counters to enforce limits, for the current and previous month. Older counters are removed on the next assistant request. Assistant use is independent of analytics consent.

API data is not used for training by default. OpenAI may retain content for abuse monitoring for up to 30 days, or longer where legally required or necessary to protect against harm. We do not promise zero retention or EU-only processing. Questions: [email protected].

Service email notifications

Optional service emails are off by default. If you enable them, Mobile Unit may use your account email address and selected language to send appointment-status and completed-inspection updates. These service messages are separate from marketing updates.

Terminal delivery records and provider feedback-event details become eligible for deletion after 30 days; a daily cleanup removes eligible records. Records used to limit sending become eligible after 48 hours and are removed by the same cleanup. To prevent further email after a confirmed permanent delivery failure or spam complaint, we retain a SHA-256 hash derived from the address only while at least one active account is linked to it and the suppression is needed. Deleting an account removes its link; the hash is deleted when no linked account still needs it.

Optional analytics, advertising measurement and session replay

Only if you accept optional analytics, we use Google Analytics 4, Meta Pixel, PostHog and the OpenAI Ads Measurement Pixel to measure visits, campaign sources, interactions, technical performance and advertising outcomes. OpenAI Ads measurement uses the browser Pixel and, only when the same consent is present, the server-side Conversions API for confirmed repair enquiries. It measures actions that can be attributed to ads, such as landing-page views, call clicks, directions clicks and successful repair-enquiry submissions. When measurement consent is enabled, it may use the __oppref cookie for up to 30 days and the __obref cookie for up to 365 days. Supported contact information may be normalized and SHA-256 hashed in the browser to improve matching; our own measurement calls do not send raw names, email addresses or phone numbers. PostHog may also record session replay so we can understand navigation and friction on the page. Input fields are masked by default in session recordings, and we do not use PostHog to identify visitors by name, email or phone. The installation uses PostHog's EU ingestion endpoint. If you do not accept optional analytics, these trackers do not load.

Our Commitment to Your Privacy

At Mobile Unit, we believe in data minimization and transparency. We collect only what's necessary to provide our service, and we never sell your personal information to third parties. This policy explains what we collect, why, and how we protect it.

Information We Collect

Account Information

Email address (required for account creation)
Name (optional, for personalization)
Phone number (optional, for buyer-seller communication)
Profile photo (optional)

Listing Information

Device details and photos you provide
Pricing and condition information
Preferred pickup locations

Usage Data

Basic analytics (page views, feature usage)
Device type and browser for optimization
We do NOT track your location continuously

How We Use Your Information

To provide and improve our marketplace service
To review listings and handle account-safety reports
To facilitate communication between buyers and sellers
To send important updates about your transactions
To prevent fraud and maintain platform safety

What We Never Do

Sell your personal data to advertisers or data brokers
Track your location when you're not using the app
Access your device's contacts, photos, or files without permission
Share your contact information without your consent
Use dark patterns to trick you into sharing more data

Data Security

Account access is restricted by sign-in and access policies. Use a unique password and do not include passwords or payment details in enquiries.

Your Rights (GDPR)

As a user in the EU, you have the right to:

Access – Request a copy of your personal data
Rectification – Correct inaccurate information
Erasure – Request deletion of your data ("right to be forgotten")
Portability – Receive your data in a machine-readable format
Object – Opt out of certain data processing
Restriction – Limit how we use your data

To exercise these rights, contact [email protected]. The team may need to verify account ownership before handling your request.

Cookies

We use essential storage/cookies to keep you logged in and remember preferences such as language, theme, and cookie choice. Google Analytics, Meta Pixel, and PostHog run only after you allow optional tracking in the cookie banner. PostHog may then measure interactions and record masked session replay; Meta may set advertising cookies and process visit data according to its own privacy terms.

Account deletion and data export

Signed-in users can start a data export or account deletion request from the profile page. These requests go to Mobile Unit support for review because marketplace records, safety reports, conversations, and legal retention duties may need human handling before data is exported, anonymized, or deleted. You can also email [email protected] directly.

Data Retention

We keep account data while your account is active. After a deletion request is completed, we delete or anonymize personal profile data where possible and retain only records needed for legal, safety, fraud-prevention, dispute, or accounting obligations.

Repair enquiry and update-signup data is retained for six months. Repair enquiries include your name, email and device/repair selection and are delivered to Slack, where the store team handles them. Update signups are used only for the purpose you consented to. To unsubscribe, use the unsubscribe link in the message or email [email protected].

Changes to This Policy

We may update this policy occasionally. We'll notify you of significant changes via email or in-app notification. Continued use of Mobile Unit after changes constitutes acceptance.

Contact Us

Questions about privacy? Contact our Data Protection Officer at:
[email protected]